Retail banking solutions enable financial institutions to meet customer needs with innovative products and services. These solutions provide customers with the capabilities to manage their money, borrow credit, and deposit or withdraw cash. Today’s customers are more informed, networked and vocal. They expect a level of personalization in their banking experience and are willing to switch loyalties to get it.
Customer Relationship Management
Customer Relationship Management is an important component of retail banking solutions. It centralizes client information and provides a single, consistent customer experience across all channels. This helps banks improve their service delivery while reducing costs and increasing revenue. Today’s digital customers are far more informed, networked and vocal than ever before. They expect personalized engagement, exceptional service and a level of innovation that goes beyond their banking experience. They will switch loyalties if they don’t get it.
Embrace the change with nimble solutions that allow you to deliver human-centered experiences for your customers. Backbase’s intuitive digital products and self-service apps help you engage customers with a simple, easy to use and personalized experience, resulting in higher conversion and lifelong loyalty. Our digital account opening solution eliminates friction for both customers and employees with a fully automated process, allowing you to acquire more new customers at lower cost. And our digital lending solutions provide a seamless product application journey for your customers, driving increased adoption of your online channels and lowering your costs.
Mobile Banking
Mobile banking allows customers to manage their finances on the go. It is easy to use and convenient, and can save time and money compared to traditional bank services. In addition, it can help customers stay in touch with their bank and make payments, thereby improving customer retention. Mobile solutions can also increase efficiency for banks. They can automate most processes and reduce the number of mistakes that may occur when humans are involved. This can be a major benefit for small and medium-sized businesses that do not have the resources to hire full-time staff.
The latest version of the mobile banking solution includes new features that allow users to send a request for a service from any location. It also enables real-time view and document review. These services are transforming the role of the banking industry. They are making it easier for consumers to manage their finances and are redefining the role of the bank.
Online banking
Online banking is a way for people to access most of their bank’s services without having to go into a physical branch. They can do everything from checking their balance to moving money between accounts. This can be done from any device, and it is often faster than going to a physical bank or ATM. Online accounts can also save finance teams a lot of time by consolidating all company transactions in one place. This is useful for assessing company spending and ensuring compliance with financial standards.
In addition, online banking can help to reduce costs by enabling banks to offer lower rates on products and services. This is because they do not have to pay for overheads such as staff and equipment. They can therefore pass these savings on to their customers. This enables them to attract new clients while maintaining existing ones.
Credit Units
Credit units are a corporate liquidity management that allows financial institutions to provide customers with access to their funds and account information. These solutions can be implemented through a variety of channels, including physical bank branches, online banking portals, and mobile banking apps. They can also be used to secure customer accounts with features such as two-factor authentication and biometrics. These tools are critical for the survival of retail banks, which have shifted their business models during the COVID-19 pandemic to strategically meet customer needs.
Today’s retail banking customers are more informed, networked, and vocal than ever before. They expect a level of personalization and banking experience that is on par with new age digitally driven businesses. To meet these demands, banks need an open and agile digital core banking platform that enables them to react to changing global demand and volatility while ensuring compliance and security. Pegasystems provides these capabilities through our industry-leading BPM platform.
Conclusion
Retail banking solutions have reshaped customer experiences by offering convenience, personalization, and digital innovation. As the banking landscape evolves, these solutions continue to be pivotal in meeting the diverse needs and preferences of retail customers, fostering stronger relationships and driving industry growth.
